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Frequently Asked Questions (FAQs) |
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Who is Boats.com?
In partnership with the boating industry, Boats.com is the number one marine Internet marketplace. Boats.com enables boat users, manufacturers and resellers - including yacht brokers, boat dealers, marinas, boatyards and other marine service businesses - to participate in a thriving online community and state-of-the-art e-commerce channel. By enhancing the consumer's boating experience and helping to increase the industry's effectiveness, Boats.com is opening up new commercial opportunities for the industry and helping to grow the sport of boating.
What is the relationship between Boats.com and YachtWorld.com?
YachtWorld.com is a division of Boats.com that focuses on serving the broker boating industry. YachtWorld.com pioneered the use of the Internet as a channel for buying and selling brokerage-listed boats and is a trusted partner to the yacht brokerage community.
I am already registered with YachtWorld.com. Should I continue to work with YachtWorld or work with Boats.com?
If you are a YachtWorld.com customer and do not carry any new boat lines you should continue to work as you have been with YachtWorld.com. Your pre-owned boat listings are already visible and searchable on both sites.
If you are a YachtWorld.com customer and carry one or more new boat lines, Boats.com Premium Service provides an additional opportunity to promote your dealership and the brands you represent. Please contact your YachtWorld.com account manager who will explain how you can combine your existing YachtWorld service with Boats.com Premium Service, reach even more potential customers, and save money using our cost effective package of advertising serices.
What is the significance of the Boats.com relationship with the NMMA and the MRAA?
Boats.com services for boat dealers and builders are endorsed by NMMA and MRAA. This relationship will create new business opportunities for OEMs, dealers, marine service providers and retailers alike, and will serve to facilitate growth of the industry and the marine community in general.
Where can I see which OEM Affiliates have signed up with Boats.com?
To see which marine original equipment manufacturers have joined the Boats.com Affiliates program click on the About Us link on the bottom of every Boats.com page, and then click the Affiliates link on the left-hand side of your screen.
If manufacturers list their entire dealer network, won't that encourage consumers to price shop the network?
Boats.com requires consumers to submit a zip code when searching for a dealer. They are then directed to the authorized dealer for their products in that particular zip code area.
If I list my used or pre-owned product on Boats.com, do I pay a sales commission to Boats.com?
No. Boats.com only charges dealers a monthly fee for Premium Services.
How secure is the information I provide over the Internet?
Boats.com takes every precaution to protect its users' information. When users submit sensitive information via the Boats.com web site, such information is protected both online and offline.
When you enter sensitive information (such as a credit card number) on our registration/billing information forms, that information is encrypted and is protected with the best encryption software in the industry - Secure Socket Layer (SSL). While on a secure page, such as the dealer registration page, you will notice that the lock icon on the bottom of your web browser, such as Netscape Navigator and Microsoft Internet Explorer, becomes locked.
While we use SSL encryption to protect sensitive information online, we also do everything reasonably in our power to protect user information offline. All of our users' information, not just the sensitive information mentioned above, is restricted to authorized users. Only employees who need the information to perform a specific task (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
If you have any questions about the security at the Boats.com site, please send an email to dealersupport@boats.com.
What is your privacy policy?
At Boats.com we take the privacy of your information very seriously. Boats.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from those described in our Privacy Statement. To read the details, click on the Privacy link located on the bottom of every Boats.com page or on the left-hand side of every Boats Central page.
Still have a question? Please send an email to dealersupport@boats.com we'll get back to you within two business days.
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What are the benefits of becoming a boatsbank dealer?
Boatsbank, the innovative, convenient financing service from Boats.com and KeyBank USA, offers you and your customers many advantages, including reserve payments, access to multiple lenders through one online source, competitive rates and increased finance penetration. Increased finance penetration helps you boost your bottom line by enabling you to earn a reserve on Internet deals, increase your closing ratio, and increase parts and accessory and extended warranty sales.
How do I become a boatsbank dealer?
Boatsbank offers Gold and Platinum dealership programs. All dealers must first become a registered Boats.com dealer before beginning the process to become either a Gold or Platinum dealer. For detailed instructions on becoming a boatsbank dealer and for participation guidelines, visit our
Join boatsbank page.
Does boatsbank offer competitive rates and flexible loan structures?
Yes, boatsbank works closely with multiple marine lenders to offer you competitive rates and a choice of loan programs that result in increased loan approvals. This in turn will result in a higher volume of closed loans, additional boat sales and the opportunity for incremental aftermarket sales that improves overall sales and profits.
I'd like to use special rates to attract customers. Can boatsbank help?
Yes. Boatsbank and our participating lenders provide special programs, such as interest rate buy-downs, deferred payment programs and flexible repayment schedules, for boat shows and promotions.
What is the minimum loan amount I can submit?
The minimum loan amount that you may submit to boatsbank is $2,500.
Can I bundle other options, such as warranties and service plans, into a pre-approved loan?
With all boatsbank loans you have the option of selling and financing aftermarket products because customers are pre-approved. Note that many competitors do not allow the financing of such products.
My dealership has a long-term relationship with a lender. Can I still work with this institution?
We respect the relationships you have developed with other lenders and you may continue to work with other institutions after you become a boatsbank dealer if you so choose. We think you'll find, however, that boatsbank offers you competitive rates and an approval edge you won't find with your existing lending partners. With boatsbank, each consumer credit application is automatically distributed to multiple lenders who specialize in marine financing.
I have additional questions. Whom should I contact?
For answers to questions about becoming a boatsbank dealer, please contact dealersupport@boats.com. For questions specific to your submitted application materials, send an email to customersupport@boats.com or call 1-877-95-BOATS (877-952-6287).
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