Frequently Asked Questions (FAQs)



Who is Boats.com?
In partnership with the boating industry, Boats.com is building and maintaining the marine Internet marketplace. Boats.com will enable boat users, manufacturers and resellers - including yacht brokers, boat dealers, marinas, boatyards and other marine service businesses - to participate in a thriving online community and state-of-the-art e-commerce channel. By enhancing the consumer's boating experience and helping to increase the industry's effectiveness, Boats.com will open up new commercial opportunities for the industry and help to grow the sport of boating.

What is the relationship between Boats.com and YachtWorld.com?
YachtWorld.com is a division of Boats.com that focuses on serving the broker boating industry. It is the most visited marine site on the Internet and a trusted partner to the yacht brokerage community. YachtWorld.com pioneered the use of the Internet as a channel for buying and selling brokerage-listed boats. If you are a broker, you should register and list your boats with YachtWorld.com directly. Once you've done this, your listings will be automatically entered into the Boats.com database and presented to thousands of buyers who visit Boats.com or YachtWorld.com searching for a boat.

How do I locate a boat dealer in my area?
From the Marine Directory page, select Retailers and then Boat Dealers. You can then search for boat dealers by name, location and according to what makes and brands they carry.

How secure is the information I provide over the Internet?
Boats.com takes every precaution to protect its users' information. Sensitive information is protected both online and offline.

When you enter sensitive information (such as a credit card number) on our registration/billing information forms, that information is encrypted and is protected with the best encryption software in the industry - Secure Socket Layer (SSL). While on a secure page, such as our order form, you will notice that the lock icon on the bottom of you web browser, such as Netscape Navigator and Microsoft Internet Explorer, becomes locked.

While we use SSL encryption to protect sensitive information online, we also do everything reasonably in our power to protect user information offline. All of our users' information, not just the sensitive information mentioned above, is restricted to authorized users. Only employees who need the information to perform a specific task (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

If you have any questions about the security at the Boats.com site, please send an email to customersupport@boats.com.

What is your privacy policy?
At Boats.com we take the privacy of your information very seriously. To demonstrate our commitment to protecting your data, we will sign on a third party privacy company, TRUSTe® , to evaluate and audit our compliance with our comprehensive privacy policy. When we have obtained their approval, you can view their official license page by clicking on the TRUSTe logo on our privacy policy. The logo will link to TRUSTe's licensee validation page that is controlled by TRUSTe and validates that they have reviewed our privacy policy and we are meeting their requirements.

Boats.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from those described in our Privacy Statement.

How do I report problems with the site?
The best way to let us know about site problems, including broken links and performance issues, is to use our Contact Us page. Send your message directly to the Webmaster, who will then look into and fix the problem as soon as possible.

What is the difference between Boats for Sale and Boat Specs?
The Boats for Sale tool allows you to search for boats that are currently for sale on the site, including:
  • pre-owned boats for sale by owner
  • pre-owned and new boats for sale by dealers
  • new boats for sale by brokers
The Boat Specs area is primarily for research. Use this tool to browse new and pre-owned boat details and specifications that may or may not be available for sale on Boats.com. This is the place to start if you are unsure of exactly what type of boat might be best for you, and you want to do some initial research to see what's out there. If a specific boat that you find in Boat Specs is indeed for sale on the site, there will be a link to Boats for Sale where you can locate that boat and contact the seller.

I forgot my user name and/or password, what do I do?
To get your login information, please go to the log in page and click on either Forgot your password? or Forgot your user name? and then follow the instructions given. You'll receive an email message containing the information you requested. Please note that you'll need to know the email address you specified during registration and either your user name or password in order to get an email response.

I'm a dealer and would like to sign up, what do I do?
Dealers have a special registration page on Boats.com. Click on the Register icon on the bottom of any page to get to the user registration page. Then click on the blue Dealer Registration button. When filling out the information on the dealer registration page, you may specify all the details about your dealership, including which services you offer and the makes and brands you carry.

I'm having mechanical problems with my boat or engine. Can Boats.com help me?
Though Boats.com does not specifically provide information or advice about boat or engine repair or warranty service, we do offer several tools to help you when dealing with mechanical problems.

1. Start by searching our library of Repair and Do-it-Yourself articles in the How to/Tips area of the site.

2. If you want to seek the assistance of a repair professional, you can search for Boat Repair and Maintenance professionals in your area in the Marine Directory.

Still have a question? Please send us an email; we'll get back to you within two business days.