Seller Questions


Benefits

I'm an individual wishing to sell my boat, how do I benefit from registering?
As an individual boat seller, one of the major benefits of registering is the ability to create and post boat listings for sale as well as to edit and remove them, exposing your listing to thousands of potential buyers. Every time a prospective buyer clicks on your boat listing, your boat listing and contact information will be presented.

In addition to being able to sell your boat via Boats.com, you also benefit in the following ways by registering with our site:

  • Access to the Boats.com Personal Boat Shopper tool
  • Receive promotions and discounts (you can opt-out of this benefit when you register).
  • Receive newsletters (this is also an option for non-registered users).
  • Manage your account online.
After registering and clicking on My Boats.com page, you can also see the total number of views (hits) each of your boat listings receives, the renewal date of the listing as well as the current listing status.

My Account

How do I modify my account profile and registration information?
You can easily modify your account profile online. You must first log in to get access to your account information.

  • For Individuals: go to My Account on the bottom of each Boats.com page.
  • For Dealers: go to Account Information on the left menu bar of Boats.com's BoatsCentral dealer page.
You can change all your account information, including personal information, boating interests, boat models owned, newsletter subscription and credit card information, in My Account.

I want to cancel my account. What do I need to do?
You can cancel your user account by emailing our Customer Support Crew at customersupport@boats.com. Please include the following information in your email:

  • User name
  • Reason for cancellation
Once your account has been canceled, we will email you a confirmation. If you have created boat listings, the status of all of your boat listings will automatically be changed to Removed and you will not be charged for your next billing period. Should you wish to reinstate your account in the future, send us an email with your user name and reason for being re-activated.

Please note, by canceling your account, you will lose all benefits associated with a registered account. (See Registration Benefits).

My account has been suspended. Whom can I contact?
Only when a user violates the Boats.com Terms of Use do we reserve the right to suspend an account. Please click on Terms of Use to find out more details. Should your account be suspended, we will send you an email informing you of the reason why. Once suspended, the status of all of your boat listings will automatically be changed to Removed and you will no longer be charged. Should you wish to contest your suspension, please email customersupport@boats.com and include the following information:

  • User name
  • Reason for contesting suspension

I want to re-activate my account. What do I need to do?
If you have been a registered user with Boats.com before and are currently canceled or suspended and wish to be re-instated, please send an email to customersupport@boats.com and include the following information in your email:
  • User name
  • Reason for wishing to be reinstated
We will review your request and respond via email as soon as possible. If your account is re-activated, you will receive a confirmation email and be able to go back into your account and access all the former boats you had listed to update their listing status.

Add/Edit/Remove Boat Listing

How can I list a boat to sell?
To list a boat for sale:

  • Click on Sell Your Boat,
  • Read the Terms of Use and click Accept to be taken to the first Create a Listing page.
  • If you have not already done so, you will be prompted to log in
  • Select the Make and model of your boat
  • Fill out the Create a Listing form.
  • If you have one, please upload one or more photos of your boat and listings with photos tend to sell much more quickly
  • Please ensure you preview your listing before submitting it to ensure it looks they way you want it to.
  • Click "Upload listing" to submit your listing
  • You will be asked to enter your address and credit card payment information
  • Click "submit" and you are done
Please note that your listing needs to be reviewed before it can be posted on the site. This process should take less than one business day. You will receive an email as soon as your listing is approved.

Do I need to answer all fields in the listing submission?
No, you only need to fill in the required fields which are indicated by a red *. However, your boat will sell more easily and your listing will appear in more search results, if you include as much information as possible. If you don't have all the relevant information with you at the time you create the listing, you can always go back to the listing and modify it by adding or changing information once it has been approved and posted to the site.

Why do I have to list a price for my boat?
Listing the sales price for your boat is a required field on Boats.com since it is a key search criterion that our users utilize to find boats that fall in their price range.

Do I have to give my credit card information?
You only need to provide credit card information if you'd like to list a boat for sale on Boats.com. Your monthly listing fee will be charged to this credit card. We must have your information on file before your listing can be approved. You can enter or update your credit card information on the My Account page or on the Billing Information page that is displayed after you create your listing.

I don't have a photo, can I still submit my boat listing?
Photos are not required for you to list your boat. However, we encourage you to post an original photo of your boat as soon as you can. You can either upload the photo yourself or mail it in to Boats.com where it will be scanned and uploaded to the site. If we have listing information and photos for your boat you will be notified during the listing creation process, if you chose to base your listing on one of our listings we will insert one or more "Sister Ship" photos which you may chose to keep or remove. For more details, please see the Photo section below.

How do I know that my boat has been listed?
Once you have submitted a listing, you will receive a confirmation email and also be able to view it in MyBoats. After we have reviewed and approved it you will receive an email and the status will change from "Submitted" to "Active".

Why was my listing rejected?
Once you have submitted your listing, we will review the listing to make sure it meets our guidelines. If your listing was rejected, you will receive an email explaining the specific reason. Here is a quick summary of our listing requirements. Your listing or photos should NOT include the following:

  • Phone number or email address, except in the Contact Information section of the listing
  • URL or link to another website
  • Anything prohibited in the Interactive Areas section in the Terms of Use.
  • False representations
  • Inappropriate pictures, words (e.g. nudity, vulgarity, profanity)
Please see the Terms of Use for more details.

How can I change my boat listing?
Go to your MyBoats page. Under the "My Boats for Sale" section click on the boat listing you'd like to modify. From the Modify Listing page, you can update the listing and click "upload listing" to submit your changes. Please remember to preview your changes before uploading them.

How can I remove or mark my boat listing sold?
Go to your MyBoats page. Under the "My Boats for Sale" section locate the listing you want to remove or mark sold. For each of your listings in the status column there is staus options box. Click on the status box and select your desired new status. The options are as follows:
  • Active - listing is live on the Boats.com site, your credit card will be charged
  • Sale Pending - listing is live on the Boats.com site but marked "Sale Pending", your credit card will be charged
  • Sold - listing is removed from the Boats.com site, your credit card will no longer be charged
  • Inactive - listing is removed from the Boats.com site but remains accessible to you should you wish to re list it in the future, your credit card will no longer be charged
  • Removed - listing is removed from the Boats.com site and is no longer accessible to you, your credit card will no longer be charged
If you have any trouble removing your listing, please send an email to customersupport@boats.com. To ensure that only you are able to edit your boat listing, your message must be sent from the email address you used when you registered on the site and must contain the following information: (a.) boat listing number, (b) if you would like to edit or remove the listing, (c) if editing your listing, what information you want changed, or (d) if removing a listing, the reason you want it removed.

Boat Listing Information

Does every boat listing have a unique identification number? Can I search by this unique Listing ID number?
Yes and No. Every boat has a unique identification number. The listing ID number is part of the contact information that is viewable on the boat details page.

At this time, you are not able to search the site by listing ID number. Be sure make note of the listing URL or print out the page so that you can find the boat listing and contact the seller in the future.

If you forget your search criteria but still have the listing ID number, you may email customersupport@boats.com. The Boats.com Customer Support Crew can search the database for you and send you the seller's contact information or boat specifications for that listing ID.

What do the different "status" terms mean next to a boat listing on My MyBoats page?
The status appearing next to a boat listing lets you indicate to the buyer whether or not the boat is still on the market. You can view the status of all your listings on your MyBoats page in the "My boats for sale" section
Status Definitions:

  • Active: If a boat has been approved by Boats.com and is viewable on the site, the status is Active. All boats that are for sale should be active status. You will be billed for boats with Active status.
  • Inactive: You can change the listing status to inactive if you need to temporarily take the listing off the market (e.g. only for a few days because you will be out of town and cannot return calls). Inactive listings are not displayed on the site. You will not be charged for listings with an Inactive status.
  • Sale Pending: Sale Pending status indicates that you a have pending sale for a boat but it is not yet finalized. A listing with sale pending status will still be displayed on the site. You will be charged for listings with a Sale Pending status.
  • Sold: If you have sold your boat through Boats.com, tell us by selecting Sold/Remove on the Modify a Listing page, then select "sold through Boats.com" on the Remove a Listing page. You will not be charged for a listing with a Sold status.
  • Removed: A Removed listing status indicates that the boat will not appear on the Boats.com site. If you wish to remove your boat listing, select the Removed status on the MyBoats page. The listing will taken off any further Boats.com search results and the status will be changed to Removed. You will not be charged for listings with a Removed status.
Note: If the status of your listing is Inactive and you wish to list it again in the future, you can change the status back to Active without having to create an entirely new listing.

How do I report that my boat was sold?
To report that your boat was sold, go to the Modify Listing page for your boat, select Sold/Remove from the Listing Status drop-down menu and then click the Update button. On the Remove Listing page you can select how you sold your boat, either through Boats.com or through another channel. After filling out the price at which you sold the boat and the date it was sold, click Submit. You can also report your boat sale contacting Customer Support by sending an email to customersupport@boats.com.

How do I change the status of my boat?
You can change the status of your boat listing by following the steps explained above in the Add/Edit/Remove Boat Listing section. (see How can I edit or remove a boat listing?) You can change the status of your boat listing to Inactive, Sale Pending, Sold or Removed. You can also re-activate your listing if it has been removed by selecting Active.

How do I print my boat listings and specs?
You can print your boat listings and specs by clicking on the print icon within your Internet browser. If you need to adjust the page orientation to Landscape, go to your browser tool bar, click on File > Print > Properties, then select the Landscape orientation and click OK.

What listing information is posted on the site?
All of the information you include in your listing is posted on the site, except the HIN (Hull Identification Number), Date Surveyed, Surveyor's Name and Survey Number. The viewer will, however, see whether or not the boat has been surveyed.

How do I know how many visitors have seen my listing?
If you have set up your customized My Boats.com page, click on the My Boats.com link to see how many views or hits each of your listings has received. This number represents the number of times the listing was viewed. Please note that this number is not the same as unique visitors who have viewed your listing since one user can view a listing several times.

Photos

General Questions

Which photo option should I use with my listing?
We recommend that you upload an electronic photo of your boat (Option 1). The photo can either be a standard photograph that you have scanned or a photograph taken with a digital camera and loaded onto your computer.

If you're having trouble uploading an electronic image, you can email us the photo (Option 3) as an attachment to photo@boats.com. Please include your listing ID number in the subject line and your user name, daytime telephone number and desired caption (photo description) in the body of your message.

If you don't have access to a scanner or digital camera you can send your photo to Boats.com and we will scan it for you (Option 3). Remember to write your listing ID number, user name, email address, daytime telephone number and desired caption (photo description) on the back of any photos you mail to:

In the US or Canada mail photos to: In Europe mail photos to:
Boats.com
Listings Department
Lake Union Building, Suite 320
1700 Westlake Avenue North,
Seattle, Washington 98109
USA
Boats.com
Listings Department
8-10 Furzehall Farm, Wickham Road, Fareham
Hants
PO16 7JH
United Kingdom

You may also choose to include a photo of a sister ship (a boat with the same year, make and model as yours) from our photo library (Option 2). However, please keep in mind that these photos may not accurately depict what your boat looks like.

If you choose not to include a photo on our site, you can use Option 4. We strongly recommend that you include a photo in order to give potential buyers a good idea of what you are selling. Photos improve the chance of finalizing a sale.

What if I want to go back and change my photo?
You may change the photos that appear with your listing at any time. Please keep in mind that the photo option you select when you modify your listing will override the option you selected when you created the listing. For example, if you initially mailed in photos (Photo Option 3) and later go back and select upload a photo (Photo Option 1), the photo(s) you upload will take the place of the one(s) you sent in.

Please note that Boats.com can only upload photos for you when you choose Option 3 (mail or email a photo) with your listing.

How many photos can I include with my listing?
You may have up to twenty photos with your listing, we recommend you upload at least four to show as many angles of your boat as possible. Angles you may want to include are the full boat length, the stern, the bow, and an interior shot, if applicable.

Do you accept black and white photographs?
Yes, Boats.com does accept black and white photographs.

What is a sister ship photo?
A sister ship photo is a picture provided by the manufacturer of a boat with the same year, make and model as yours. These are stored in our photo library for you to use when you do not have a photo of your own boat to include with your boat listing.

Do you return the photos I send in?
No. Be sure to send us a copy of your favorite photo since we will not be able to send any photos back to you. Sent photos become the property of Boats.com. Please see our seller's Terms of Use.

Upload Electronic Photos

What size and resolution do you accept?
We accept .jpg and .gif file formats. We prefer image file sizes of 25 KB to 50 KB as this size optimizes the time it takes for a viewer to download the image once it is on the site. However, file sizes up to 10 MB will be accepted. If your image is larger than this you have two options: (1) crop the picture down to focus on the item you wish to present (you can decrease the size by using your scanner's software), or (2) decrease the dpi setting (note this will decrease image clarity). When displayed on the Boats.com site, the maximum width (if horizontal) or height (if vertical) will be 606 x 606 pixels. If your image is larger than this it will be automatically re-sized. You should scan in your picture at a resolution of 150 dpi (dots per inch) or lower. Images cannot be enlarged once they are submitted. If your image is not large enough, you can enlarge it using your scanner's software.

What kind of photo program should I use?
There are many different kinds of programs. We use Adobe Photoshop, but every basic image editing program that accompanies your computer or scanner will have the ability to alter the basics - size, dpi, brightness/contrast, etc.

How do I delete a photo I've uploaded?
If you want to overwrite or delete a photo, go to the Modify Listing page for that listing and click Continue. If you've selected Photo Option 1 (Upload Photos), you will see the Upload Photo page with all your photos, captions and a box next to each. Check the box of the photo you wish to delete and click the Remove button at the bottom. If you wish to upload any new photos, you can do so on the next Upload Photo screen. If not, click Submit and continue through the remaining pages until you get a confirmation page.

How long will it take to upload a photo?
Because of high volumes of usage, variations in file size, and the speed of your Internet connection it can take up to several minutes to upload a photo.

What should I say in my caption?
This should be a short description of what you can see in the photo. For example, "full boat length" or "main berth." Keep it short and concise.

Mailing in Photos

Where do I mail in my photo(s)?
If you don't own a scanner and don't have electronic photos of your boat, you may mail in a photo (no slides or negatives) to appear with your listing. We will scan the photo(s) for you and add the photo to your listing. Please be sure to write the following items on the back of your photo(s): 1. Your user name
2. Email address
3. Day time telephone number
4. The listing ID you received when you submitted the listing
5. A caption (photo description)
6. Indicate which image will be your primary photo.

In the US or Canada mail photos to: In Europe mail photos to:
Boats.com
Listings Department
Lake Union Building, Suite 320
1700 Westlake Avenue North,
Seattle, Washington 98109
USA
Boats.com
Listings Department
8-10 Furzehall Farm, Wickham Road, Fareham
Hants
PO16 7JH
United Kingdom

Do you accept color and black and white photos?
Yes, we accept color as well as black and white prints.

What is the maximum size photo you will accept?
Preferred size photos are 4" x 6". Image may be cropped or adjusted by Boats.com in order to be scanned and uploaded on the site.

What type of photos do you NOT accept?
We will not accept photos with scratches or creases or any kind of manipulation. We will also not accept photos that are determined to have inappropriate content.

Listing Fees

How much does it cost to list a boat on Boats.com?

View our current advertising rates

Users will be charged immediately the monthly advance fee per Boat Listing for a period of one month.

Seven days prior to the end of the listing period we will send you an email reminding you that it will soon be time to renew your listing. If the listing status of your Boat Listing is Active or Sale Pending, your Boat Listing will automatically be renewed for you and your credit card will be charged the current monthly advance fee. Instructions for removing a listing from the site will be included in the reminder email.

Any changes to the billing policy or the monthly advance fee will be posted on the site in a reasonable timeframe to let users view the changes before they take effect. We will also notify via email all clients with currently active or sale pending Boat Listing of any changes.

Payment & Billing

What payment options do I have when listing a boat?
You can select to pay with one of the following internationally accepted credit cards:

  • Visa
  • MasterCard
  • American Express
  • Discover
No checks or debit cards are accepted.

How do I know my credit card information is secure?
When you enter sensitive information (such as a credit card number) on our registration and boat listing forms, that information is encrypted and is protected with the best encryption software in the industry - Secure Socket Layer (SSL). While on a secure page, such as our order form, you will notice that the lock icon on the bottom of your web browser, such as Netscape Navigator and Microsoft Internet Explorer, becomes locked.

While we use SSL encryption to protect sensitive information online, we also do everything reasonably in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted to authorized users. Only employees who need the information to perform a specific task (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

If you have any questions about the security at the Boats.com site, please send an email to customersupport@boats.com.

Terms of Use

Where can I find your Terms of Use?
You can view our Terms of Use, which are the terms and conditions you agree to when you use Boats.com, by clicking the link at the bottom of every page.

Still have a question? Please send us an email; we'll get back to you within two business days.